Shipping Policy

Order Confirmation:
Once your order is placed with us you will receive a notification and
confirmation email with all your order details. If you receive your
confirmation email that means our system has properly processed your
purchase and has pre-authorized your credit card. We will then submit your
order to our transit team to reach out to our supplier and/or warehouse
manager to ensure that your item is still in stock for immediate packaging
and shipping. If for some reason your item happens to be out of stock or on
backorder, we will void the pre-authorization and reach out to you via e-
mail.  If the item(s) for your order become available for shipping within 5
days, we will process the charges and submit the order for shipment.
Shipment process:
Upon receiving your order we will vary the stock level of your item and
proceed with processing your card within 3 days from the date of your
order. Once the tracking numbers are available we will issue those to you
via email to the email you provided at the time of your purchase. If for some
reason you do not receive the tracking information from our team within 5
days of your order, do not hesitate to reach out to us at
info@softandbold.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice
any damage you should make note of it when signing for delivery.  If your
item(s) do arrived damaged, please send photos to
info@softandbold.com and we will process an insurance claim on
your behalf.